FAQs

Welcome to BIYOND's FAQ! Here you'll find answers to our most asked questions. Still can't find quite what you're looking for, or have something we should know? Send us an email at info@biyond.net, we're happy to help!

How much do I pay for shipping?


The shipping charge will be added to your order and visible on your receipt prior to checkout.




What are the accepted payment methods?


We accept online card payment with MasterCard, VISA or via PayPal.




How long does it take my order to ship?


We take our time to make sure your orders are done correctly! Processing, packaging, and shipping for orders typically takes up to 10 business days. Most times, we ship much sooner. Delays can occur, due to the manufacturer, holidays, etc. Internationally shipped orders may take longer depending on the destination. All orders are shipped via USPS 2-3 priority shipping. You will receive an email confirmation when your order has shipped.




Can I change my order?


We start working on your order as soon as it is placed, so unfortunately you will not be able to amend or cancel it.




Can I add items to my order?


Unfortunately, we cannot add items to an existing order. Please place a new order for the item.




Did my order go through?


An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact our customer service and we’ll sort it out!




I did not receive an order confirmation.


As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it is missing, double check your spam folder and add info@biyond.net to your contact book for future purchases. If it’s still missing, chances are there was something wrong with the order. Contact our customer service team and we’ll sort it out for you.




What is your returns policy?


We want you to love your BIYOND purchase! We will gladly accept returns ONLY within 7 days of purchase. Please contact info@biyond.net within 7 days of purchase for help with your return. Customer is responsible for return shipping fees. We will only accept items in the same condition as you received them: unworn and with originals labels still attached.




I cannot find the style, color or size I’m looking for.


The colors and sizes available reflect what we currently have in stock but we might re-stock popular products.




How do I find the right size?


Please review product description.




How long does it take my order to ship?


We take our time to make sure your orders are done correctly! Processing, packaging, and shipping for orders typically takes up to 10 business days. Most times, we ship much sooner. Delays can occur, due to the manufacturer, holidays, etc. Internationally shipped orders may take longer depending on the destination. All orders are shipped via USPS 2-3 priority shipping. You will receive an email confirmation when your order has shipped.





© 2019 BIYOND LLC. Web design by The Chloe Branding Co.

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Customer Service

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Sat: 10am - 2pm​​

Sun: Closed

We are here to answer your questions!

(C) 2019 BIYOND LLC.  Web design by The Chloe Branding Co.

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